Privacy Policy Overview

Privacy Policy

Effective Date: 06-01-2023

Oak Point Holdings LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us through our website and e-commerce platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website, purchase our products, or use our services. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information from you when you interact with our website, including:

1.1 Personal Information

Contact Information: Name, email address, mailing address, and any other information you provide when creating an account or placing an order.
Payment Information: Credit card details, billing address, and other payment-related information. We do not store your payment information; it is processed securely by our payment gateway.
Account Information: Username, password, and other details provided when setting up an account.
Order Information: Details of the products you purchase, shipping information, and order history.

1.2 Non-Personal Information
Device Information: IP address, browser type, operating system, and device type.
Usage Data: Pages visited, links clicked, time spent on the site, and other usage details.
Cookies and Tracking Technologies: Information collected through cookies, pixel tags, and similar technologies to enhance your experience and analyze site traffic.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 To Provide and Improve Our Services
– Processing and fulfilling your orders, including shipping and returns.
– Managing your account and providing customer support.
– Personalizing your shopping experience, such as by recommending products based on your past purchases.
– Improving our website, services, and product offerings based on user behavior and feedback.

2.2 To Communicate with You
– Sending order confirmations, shipping notifications, and other transactional emails.
– Responding to your inquiries, requests, and customer service issues.
– Sending you newsletters, promotional offers, and other marketing communications (you can opt-out at any time).

2.3 For Security and Legal Compliance
– Protecting our website and users from fraudulent transactions, unauthorized access, and other illegal activities.
– Complying with legal obligations, such as tax reporting and regulatory requirements.
– Enforcing our terms of service and other agreements.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information with third parties. We may share your information in the following circumstances:

3.1 Service Providers
We may share your information with third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing customer support. These providers are contractually obligated to protect your information and only use it for the purposes specified by us.

3.2 Legal Obligations
We may disclose your information if required by law, such as in response to a court order, subpoena, or other legal processes. We may also disclose your information to protect our rights, property, or safety, or that of our users or others.

3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner as part of the transaction.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device that help us remember your preferences and improve your interactions with our site.

4.1 Types of Cookies We Use
Essential Cookies: These cookies are necessary for the website to function and cannot be disabled in our systems. They are usually set in response to actions you take, such as logging in or filling out forms.
Performance Cookies: These cookies collect information about how visitors use our website, allowing us to improve site performance. They do not collect personal information and are aggregated for statistical purposes.
Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization, such as remembering your login details and preferences.
Targeting/Advertising Cookies: These cookies track your browsing habits to deliver targeted advertisements relevant to your interests. They may be set by us or by third-party advertising partners.

4.2 Managing Cookies
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of our website.

5. Data Security

We implement a variety of security measures to protect your personal information. These measures include:

Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive information transmitted online, such as payment details.
Access Controls: Access to your personal information is restricted to authorized personnel who need it to perform their job functions.
Monitoring: We regularly monitor our systems for potential vulnerabilities and attacks to ensure the ongoing security of your information.

While we strive to protect your information, no security system is completely foolproof, and we cannot guarantee the absolute security of your data.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

6.1 Access and Correction
You can access and update your personal information by logging into your account on our website. If you need assistance, please contact us at contact@oakpointholdingsllc.com.

6.2 Data Deletion
You have the right to request the deletion of your personal information. To make such a request, please contact us at contact@oakpointholdingsllc.com. Please note that we may need to retain certain information for legal or administrative purposes.

6.3 Opt-Out of Marketing Communications
You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us at contact@oakpointholdingsllc.com.

6.4 Restriction of Processing
You may request that we restrict the processing of your personal information under certain circumstances, such as if you contest the accuracy of the data or object to its processing.

7. Third-Party Links

Our website may contain links to third-party websites, which are not governed by this Privacy Policy. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete it from our records.

9. International Users

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central databases are located. By using our website, you consent to the transfer of your information to the United States.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will notify you by updating the “Effective Date” at the top of this page and providing additional notice as needed. Your continued use of our website after such changes will constitute your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Oak Point Holdings LLC
75 Port City Landing
Suite 110
Mt Pleasant, SC 29464
Email: Contact@oakpointstore.com